Our delivery time can vary slightly depending ordered product or your location.

⏱️ Delivery Times

🧩 Custom Sex Dolls (Made-to-Order):

• Production Time: 3 weeks
• Shipping Time: 7-14 Days

You'll receive a tracking number as soon as your custom doll is ready. Some customized dolls might take longer to arrive, but we aim for you to get the doll in 3-4 weeks, tops.

✅ Ready To Ship Sex Dolls:

• EU Stock Delivery Time: 2–7 business days
• US Stock Delivery Time: 2–7 business days

Dolls stocked in EU or US storage, but cannot be customized.

🎁 Toys & Adult Products:

• USA & Canada: 2–3 business days
• Rest of World: 5–14 business days

If it looks like part of your order is missing, don’t worry, we’ll look into it for you. Some items may ship separately and arrive at different times. We’ll check the details on our end and, if needed, contact the supplier to confirm what’s been sent. If anything was left out, we’ll make sure it gets sorted for you as quickly as possible.

Your privacy is important to us, so our packages come in plain cardboard without logos.

We have a 20% cancellation fee once an order is placed. This policy exists because all dolls are made to order.

We understand this can be frustrating, which is why we recommend reviewing your order carefully before confirming.

We want you to shop with complete confidence at Joy Love Dolls™. That’s why we offer a 60-day money-back guarantee / 60 day guaranteed return on all unused items. If you’re not satisfied with your purchase, you may return it within 60 days of delivery for a refund provided the product is unused, in its original condition, and in the original packaging.