FAQ

Below FAQ are some common concerns of our clients before purchasing from our store.
If you have other questions, please just send it to support@joylovedolls.com.

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  • Common pre sale questions
  • Payments
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  • Returns, Refunds, order changes & issues with order
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  • Sex toys

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Common pre sale questions

Absolutely, JoyLoveDolls.com is a reputable and well-established website, renowned for being an authorized retailer. It exclusively provides genuine sex dolls and adult toys from the most well-known brands. This assures that all products available on this site are of high quality, with no risk of encountering counterfeit or inferior items.

Joy Love Dolls is celebrated as a trusted online retailer for dolls, earning a reputation for reliability through customer trust and positive feedback. We've streamlined the shopping experience, particularly for customized products, with a focus on clarity and ease of understanding. Our commitment extends to offering the most competitive online prices for exceptional value.

In terms of delivery and manufacturing, we ensure efficiency with no unnecessary delays. Our 24/7 customer support is always ready to address any concerns, contributing to a smooth shopping experience. Additionally, we respect your privacy with discreet shipping and provide convenience through flexible payment options.

Overall, Joy Love Dolls excels in reliability, a customer-centric approach, competitive pricing, and efficient, supportive service

Payments

We accept these payment methods: Visa Mastercard Discover American Express Paypal Klarna Shop Pay Afterpay Apple Pay Google Pay Joy Love Dolls gift cards UnionPay

Here are some common payment errors:

  • Daily Purchase Limit: Your bank card may have a daily spending limit, which can lead to purchase failures. If you suspect this limit is the issue, please contact your bank.

  • Bank Declined Due to Location: If your shipping address doesn't match your bank's address, your card provider might decline the transaction.

  • Insufficient Funds: Make sure you have sufficient funds on your bank card.

  • Bank's Fraud Rules: Sometimes, your bank's fraud prevention rules may block a transaction if they detect suspicious activity. In such cases, please reach out to your bank for assistance.

We've teamed up with Klarna to offer you convenient payment options at checkout. With Klarna, you can make your purchase now and pay later, allowing you to spread the cost over time with hassle-free payment choices. It's easy, safe, and currently available exclusively for USA customers

Shipping

Of course! We ship all orders in discreet plain brown boxes or simple envelopes to ensure that the only person getting excited about your delivery is you
We'll send you shipping updates via both email and SMS. Don't forget to enable SMS shipping updates in your shopping cart for a seamless experience. You can also track your delivery journey on the order tracking page.
We ship to the United States, all EU countries, the UK, Australia, and New Zealand. Please visit our shipping page for an updated list of countries.
Free worldwide delivery +$49 orders.
Customs and taxes are covered by us for shipments to the USA & most of our shipping countries. If Customs Duty is required by your territory, you'll be responsible for paying it to the authorities. Whether Customs Duty is payable, and by how much, depends on your countries specific regulations
As soon as we receive your order, we begin crafting your doll, a process that typically takes about 7-15 days. Please note that you won’t receive shipping updates during the manufacturing process. Once the doll is ready, we'll provide you with shipping details and a tracking number, allowing you to track the delivery on our website. Shipping is expected to take 5-10 days, depending on your location. For added convenience, we recommend enabling SMS notifications to receive updates during checkout.
Choose in-stock dolls for faster delivery. They are delivered within 2-7 days from the order date
All order will be ship either same or next day. Usa & canada delivery time is 1-3 days. Other countries +5 days.

Returns, Refunds, order changes & issues with order

If you need to modify your order or correct a selection, contact support@joylovedolls.com within 48 hours of placing your order, before manufacturing begins. We'll try to accommodate changes after this period based on the situation. Please review your choices carefully before ordering. Note: there's a $79 fee for modifications. Changes to in-stock dolls and sex toys are not accepted
Due to our products being custom-made and tailored for each customer, we are unable to offer returns or refunds.
You can cancel a custom doll order within 24 hours of placing it, with a 20% cancellation fee applied. Manufacturing starts within 1-3 days, so we offer an 80% refund if canceled within this 24-hour window. After 24 hours, cancellations are not possible.Please note that we cannot provide a 24-hour cancellation period for IN STOCK dolls and sex toys, as they are shipped immediately.
We place great importance on product quality. Each order undergoes a detailed inspection, testing, and is photographed prior to delivery to ensure the highest standards. We encourage you to carefully check the product against your order before using it Kindly note, we encourage you to verify your product against your order before use, as we are unable to address complaints or errors once the product has been used.
Please be aware that the doll is not delivered with the clothes as shown in the photos. We also offer you the chance to customize details during ordering, such as skin color, hair color, eye color, etc. If you want the product to match the image, please select 'as image' for your custom selections
If you're missing items from your order, it's possible that we've shipped them separately, which can happen when items are sourced from different warehouses. Check your shipping confirmation email titled 'Your order is on the way' to see if your order will arrive in separate shipments. If you've verified that your order should be complete but items are still missing, please check your email (including the spam folder) for any notifications about out-of-stock items. If you haven't received such notifications and your order isn't arriving separately, please contact us so we can assist you further.

Sex dolls

You can pretty much enjoy almost all sexual positions with your sex doll. From missionary, doggy style, with her on top, having sex sitting down or standing up.

Common Size Diagram

Height Weight Packing size Bust*Waist*Hip Vagina depth Anal depth Mouth depth
135cm 32kg 115*35*26cm 78cm*48cm*80cm 17.2cm 15.2cm 12.2cm
145cm 34kg 139*39*26cm 84cm*57cm*79cm 17.5cm 15.5cm 12.5cm
165cm 45kg 154*42*27cm 93cm*62cm*91cm 18cm 16cm 13cm

Sex and Positions: Silicone vs TPE Dolls

One distinct difference between Silicone and TPE Dolls is how they feel during intimacy. Silicone doll inserts are generally tighter and firmer than TPE Dolls, which could be an issue for individuals with a larger penis size. When it comes to flexibility and positioning, TPE Sex Dolls outperform their Silicone counterparts. The image below showcases the maximum leg extension for a typical TPE vs Silicone Doll. The TPE doll is significantly more flexible, able to extend the legs such that the thigh touches the belly. If you desire a sex doll with a full range of motion and various positions, we strongly recommend the TPE doll.

Understanding Sex Dolls

A sex doll, often referred to as a love doll, is a specialized form of sex toy crafted to resemble a human sexual partner. Its primary purpose is to assist individuals during masturbation, providing a more lifelike experience.

The design of a sex doll can vary; it might encompass a full-body replica complete with a face, or it can be segmented to include just the head, pelvis, or other body parts. Crucially, these dolls are equipped with anatomical features like a vagina, anus, mouth, and penis to enhance sexual stimulation. Advanced versions even come with vibrating parts or are designed with removable or interchangeable components for varied experiences.

The Evolution of Sex Dolls: New Era Dolls

Originally, sex dolls were predominantly manufactured using tin-cure silicone. However, with advancements in technology, platinum cure silicone emerged as a superior alternative. This material boasts greater durability, is less susceptible to wear and tear, and doesn't easily develop compression marks. Recognizing these benefits, the renowned "RealDoll" brand transitioned to platinum silicone in June 2009, setting a trend that other manufacturers soon emulated.

By 2012, an innovative thermoplastic elastomer called TPE began to gain traction. This material, primarily utilized by Chinese manufacturers, allowed for the creation of realistic dolls at a fraction of the cost of their silicone counterparts.

“Several modern sex doll manufacturers now offer the last option on their silicone dolls, with the addition of an internal heating system.” - Wiki
The sex is 100% safe. Our design confines the vaginal canal walls within safety limits to all internal anatomy. There are no wires or sharp parts within the doll.

Cleaning and Maintaining Your Sex Doll

The most frequent question we receive is “How do I clean my sex doll after use?”. Proper care of your sex doll will extend their lifespan for many years, ensuring she remains fresh, clean, and appealing.

Cleaning your sex doll after use is straightforward with the right tools. This article focuses on cleaning the Vaginal, Anal, and Oral areas of your sex doll. For information on how to care for other areas of your doll, please read: How to Care for your Sex Doll.

Recommended Cleaning Tools

Vaginal Irrigator

A vaginal irrigator, also known as a douche or enema bulb, is ideal for cleaning your doll after use. Fill it with soap and water and use it to flush out and clean your doll’s vagina. For optimal results, clean immediately after use. Start with cold water, then switch to warm water and soap to sanitize.

Enema Bulb Vaginal Irrigator

Luffa on a Stick

For enhanced cleaning, we recommend a Luffa on a stick. This tool lets you gently scrub the inside of your doll’s vagina, anus, and mouth. After douching with your vaginal irrigator filled with soap and water, use the luffa on a stick to scrub the insides, then douche again to rinse.

Luffa on a stick

Handheld Shower Head

A removable handheld shower head is a great option for those who enjoy showering with their doll. It allows for easy positioning of the water stream to clean the doll after use. For a quick flush out, a high-pressure setting is recommended.

Handheld Shower Head

Squirt Water Bottle

For those on a budget, any water bottle with a squirting mouthpiece can be used as a makeshift vaginal irrigator. Follow the same procedure as described for the vaginal irrigator above.

Gatorade Squirt Water Bottle

Source: Siliconwives


Additional Care Tips

You should not leave boned or underwire bras or clothes on a doll for prolonged periods. Avoid positioning the doll in highly stretched positions for extended durations. While the elasticity of TPE material is impressive, prolonged excessive stretching can cause deformation.

Doll Care & Maintenance

  • Please ONLY use water-based lubricants.
  • For cleaning, dip a sponge or towel into warm water and gently wipe the doll’s surface. Avoid strong chemicals and opt for mild detergents or soap. After cleaning, apply bath or talcum powder.
  • If the doll’s surface has scratches, pokes, or cuts, use TPE Glue to seal. Allow about 30 minutes for the glue to cure.
  • For creases & wrinkles, apply a warm wet towel to the affected area.
  • Do not expose the doll to sunlight for extended periods as it can age the TPE material and reduce its lifespan.


Specific Cleaning Issues

Dust, Dirt, and Standard Cleaning

Use a warm water-dipped sponge or towel to gently wipe the doll’s surface. Avoid forceful dabbing and corrosive cleansers. Once cleaned, apply bath or talcum powder. Clean at least once a month.

Scratches, Pokes, or Cuts

Seal using TPE Glue and ensure the skin isn't under tension or pressure during the curing process. Allow about 30 minutes for the glue to cure.

Creases & Wrinkles

Apply a warm wet towel to the affected area. Prolonged exposure to sunlight can age the TPE, reducing its lifespan.

The Realistic Experience of Using a Sex Doll from JoyLoveDolls.com

At JoyLoveDolls.com, we pride ourselves on delivering premium quality sex dolls that provide a lifelike and immersive experience. Thousands of satisfied customers have shared their positive reviews, testifying to the unparalleled realism and pleasure our dolls offer.

How Does Intimacy Feel with a Sex Doll from JoyLoveDolls?

Engaging intimately with one of our dolls is an experience that's often described as incredibly close to the real thing. Here's a breakdown:

  • Vaginal Experience: Our dolls are designed to provide a sensation that is both pleasurable and realistic. The internal structure and texture are meticulously crafted to emulate the real feel, ensuring a satisfying experience every time.
  • Anal Experience: If you're seeking a tighter sensation, the anal cavity of our dolls is precisely what you're looking for. While being tighter than the vaginal opening, it retains a natural feel that many users rave about in their reviews.
  • Oral Experience: The oral cavity of our dolls is designed with elasticity in mind. It stretches accommodatingly, offering a realistic and delightful experience that mirrors real life.

Year after year, the feedback we receive from our valued customers only strengthens our commitment to creating the most authentic and high-quality sex dolls in the market. Don't just take our word for it—our numerous positive reviews and testimonials speak volumes about the satisfaction our products deliver.

If you're looking for a sex doll that doesn't compromise on realism and quality, JoyLoveDolls is the choice of thousands. Experience it for yourself!

Our Commitment to Quality: Certified Excellence

At JoyLoveDolls, we don't just promise quality, we prove it!

We maintain high standards of excellence and continuously aim for 100% customer satisfaction.

Certificate Image 1 Certificate Image 2 Certificate Image 3 Certificate Image 4

These certifications are a testament to the dedication and hard work we put into ensuring every JoyLoveDoll meets the highest standards of quality and safety.

Read Sex Doll Reviews

Whenever you're considering a purchase, always remember the golden rule: read the reviews. The most reputable sex doll websites will proudly display their reviews. If a site hides their reviews, you might question their trustworthiness.

At Joy Love Dolls, we believe in transparency. That's why we showcase reviews on our site. Whether you're buying from us or elsewhere, always check for a silicone sex doll review before making a decision.

Find the Right Vendor

We're thrilled you're considering Joy Love Dolls! However, we understand that you might be exploring other vendors too. The market is vast, and not all vendors maintain high standards. To select the right one, dive deep into their reviews and assess product quality.

While the best vendors invest in research and quality materials, some companies might use cheaper materials and sell subpar products to unsuspecting customers. This emphasizes the importance of reading every review, helping you discern genuine products from replicas.

After thorough research, we're confident you'll find Joy Love Dolls as your preferred choice. We pride ourselves on our vast selection, outstanding customer service, and genuine product reviews.

Finding the Perfect Sex Doll: A Mini-Guide

As you explore our range of products, take a moment to read through the sex doll reviews to understand what makes each one unique and satisfying. If you're wondering what differentiates top-rated sex dolls from the rest, here's a handy guide to assist you in your selection.

Budget

Consider how much you're willing to invest. Typically, high-quality sex dolls start at around $800. For reference, a particular WM dolls review mentioned the customer found the $1200 they spent to be entirely worthwhile, suggesting you're likely to receive exceptional value even above the $800 range.

Physical Attributes

Choose a doll that matches your ideal fantasies. Whether you're into brunettes or are captivated by blue eyes, make sure your selection mirrors your preferences. Browse through each realistic sex doll review to determine authenticity and resemblance to your desires.

Material

Options range from rubber, fabric, thermoplastic elastomer (TPE), to silicone. The choice of material can greatly influence the doll's lifelikeness. If you're aiming for a genuine feel, TPE or silicone might be your best bet. Uncertain about the material? Delve into each silicone sex doll review for insights.

Body Details

From breast size to waist dimensions, you have the freedom to choose. Factor in body details when making a purchase or customizing your doll to ensure it aligns with your preferences.

Skeletal Structure

The doll's internal structure matters too. While some dolls possess a sturdy skeleton for standing, others feature a flexible frame for posability and realism. Choose based on your desired functionality.

As you browse through Joy Love Dolls reviews, you'll notice several recurring benefits:

  • Satisfying Sexual Experience: A sex doll offers a platform to live out your fantasies. For those with partners, it's an opportunity to try out new techniques and positions, ensuring both comfort and pleasure in real scenarios.
  • Realistic Experience: Many reviews highlight the lifelike feel of our dolls. Premium materials like silicone ensure a soft, realistic touch.

If you've landed on this page, you're probably considering making your first purchase with us. Welcome to Joy Love Dolls! Before you proceed, there are a few guidelines to keep in mind as you select your first product.

Sex toys

Trouble with Your Toy? Often, it's simply the batteries. Try using fresh batteries to revive your toy, and remember to remove them when not in use. Some toys can deplete batteries if left unused with them in place, so it's best to take them out when storing your toy. If the issue persists, please reach out to our customer support.
Due to the intimate nature of our products, we currently do not offer exchanges, returns, or refunds
Unable to find satisfactory answers ? Contact Support