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Orders

Is your packing discreet?

Your privacy is important to us, so our packages come in plain cardboard without logos

Where is my order?

To track your order, use the tracking number provided in your confirmation email.

How long before my order ships?

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Where do you ship?

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What are my shipping options?

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What payment methods do you accept?

You can start any accordion row open by default — check out the "show open by default" block settings.

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Do you offer discreet packaging?

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How do I change my shipping or billing address?

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Why won’t my credit card go though successfully?

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What forms of payment do you take?

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Where can I find my tracking number?

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My package was never delivered.

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Do you offer gift cards?

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Is there any import costs?

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Accordion row

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Returns & Exchanges

What is your return/exchange policy?

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When can I expect my refund?

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What if my item is damaged, defective, or incorrect?

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International

Which countries do you deliver to?

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Do you offer samples of your product?

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Can I buy your products anywhere else?

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Where can I find more information?

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Privacy, security & warranty

Is it safe to order online from Jld?

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Will my credit card details be stored?

JLD doesn't store credit card details. Your card is charged when you submit your order, but only after verifying your card, getting authorization, and confirming stock. If there's an issue, we'll email you.

Can I buy your products anywhere else?

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Where can I find more information?

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Can't find an answer?

Contact our customer support through the contact page and our team will get back to you as soon as possible.