At Joy Love Dolls, we are committed to delivering excellence. Each order undergoes a rigorous inspection, testing, and photographic documentation before it leaves our facility to ensure top-notch quality. If you find any discrepancies or damages upon receiving your order:
We craft each product with personalized care, making them uniquely for you. Due to the custom nature of our products, we are unable to offer returns or refunds. We appreciate your understanding in this regard.
While we typically do not accept returns, you have the flexibility to cancel your custom sex doll order within 24 hours of placement.
Note: Immediate shipment of in-stock dolls and sex toys means we cannot offer a 24-hour cancellation period for these products.
We encourage you to review your order carefully before submission. Modifications are possible within the first 12 hours for a one-time fee of $79.00. Please email us at support@joylovedolls.com for modifications. After 12 hours, modifications cannot be accommodated due to the commencement of the manufacturing process.
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