Frequently Asked Questions About Sex Dolls
Buying a sex doll for the first time? Here are the most common questions our customers ask before ordering. If you don't see your answer below, live chat is available and our team replies quickly.
Are sex dolls legal? Will my doll pass customs?
Adult sex dolls (depicting persons aged 18+) can be ordered in most countries we ship to. Import rules depend on the destination and the product. We provide the shipping documentation required for your order, and every JoyLoveDolls product is shipped in discreet outer packaging. If your package is held by customs (rare), we provide all paperwork needed to release it free of charge.
How long does shipping take and is it discreet?
Ready-to-ship dolls: estimated delivery in 5–7 days for eligible US-stock and EU-stock orders. Made-to-order dolls: production takes 3–4 weeks, followed by about 10 days shipping. Every order ships in plain outer packaging without product imagery, with the labels required for delivery. The shipping label only shows a generic sender name. Tracking is provided by email so you can be home for delivery, and signature confirmation is optional for extra privacy.
Will I have to pay customs duties or import taxes?
For the USA and most EU countries — no. We ship those routes DDP (Delivered Duty Paid), so customs clearance and import taxes are handled by us. For the United Kingdom, Canada, Australia, New Zealand, Norway, Switzerland, Iceland, Israel, Malaysia and South Africa, duties and import taxes are not included and may be collected by the courier on delivery. The full country list is on our Shipping Policy page.
Is JoyLoveDolls a legitimate store?
Yes. JoyLoveDolls has been a trusted retailer of premium silicone and TPE sex dolls since 2018, with over 1,200 verified customer reviews and an average rating of 4.8/5 stars. We are an authorized partner of leading manufacturers including WM Doll, Zelex, SE Doll, Real Lady, Irontech, and Chocolate Lady Doll. All payments are processed via secure encrypted checkout, and every order is covered by our 100% authenticity guarantee.
What is the difference between TPE and silicone sex dolls?
Silicone dolls feature ultra-realistic skin texture, finer facial detail, are easier to clean, and resist heat and stains better — ideal if realism and longevity are your priority. TPE (thermoplastic elastomer) dolls feel softer and more lifelike to the touch, especially in the breasts and hips, and are typically more affordable. Both are high-quality materials that are safe to be in contact with skin. Properties vary by formulation and model. Each product page lists the exact material, and our buying guide explains the differences in detail.
How do I clean and care for my sex doll?
Use only cleaning and care products recommended for your model. After each use, clean the intimate areas as the manufacturer instructs and dry them thoroughly. Keep non-waterproof components dry — never submerge the head or shoulders — and allow cleaned parts to dry before storage. Store your doll away from direct sunlight, and avoid contact with dark-colored fabrics that can cause staining. A complete care guide is included with every order.
What comes with my doll?
Almost every doll order includes: the doll with your selected configuration, a heating rod (optional), a USB cleaning irrigator, a wig, a randomly selected lingerie set, a blanket, gloves, and a complete care kit with cleaning solution and renewal powder. The contents can vary by brand and by current offer — see our Offers page. Standing-feet, articulated fingers, and removable intimate channel options are available on most models — selectable on the product page. Included accessories and free upgrades are listed for your selected model and offer.
Removable or fixed intimate channel — which should I choose?
Removable (insertable) intimate channels can be taken out for cleaning and drying, and are easy to replace if damaged. Fixed (built-in) intimate channels offer a more realistic feel during use because they are part of the doll's body, and are cleaned with the irrigator. Follow the model's instructions for either design. Both options are available; whether either one adds to the price depends on the doll, the options you select and the current offer — choose what fits your priorities.
Can I customize my doll's features?
Yes. Many made-to-order dolls offer customization; options depend on the model. Ready-to-ship models generally have a fixed configuration. Typical options include: skin tone, eye color, wig style and color, breast type (solid, hollow, or gel), labia style, areola color, nail color, standing feet, articulated fingers, removable intimate channel, and more. Use the "Customize My Doll" button on any product page to see all available options for that model. Made-to-order production takes 3–4 weeks before shipping.
Do you offer a warranty or returns?
Warranty terms depend on the brand; in general, dolls come with at least a 1-year warranty covering defects in materials and workmanship. For hygiene reasons, opened dolls cannot be returned, but if your order arrives damaged or different from your configuration, we will replace it or refund you in full — just send photos within 24 hours of delivery. For shipping-related problems we recommend adding Worry-Free Delivery at checkout: damage that happens in transit is then refunded in money right away. Contact support promptly before using a damaged item, with your order number and photographs.
How do I store my sex doll discreetly?
Two common storage options are a hanging rod kit that lets you hang the doll inside a wardrobe (the recommended method, as it preserves the skin), and a flight-case style storage box that looks like ordinary luggage. Storage accessories vary by model — check the product page. Sitting your doll on a sofa for long periods is not recommended as it can cause permanent skin compression marks.
How do I pay? Will it appear discreetly on my statement?
We accept major credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal and cryptocurrency. Klarna instalment options are available for eligible orders. Billing is handled discreetly. The name shown on your statement depends on the payment method — contact us if you want to confirm it before paying.
Still have questions? CHECK OUT OUR FAQ PAGE — or ask us in live chat, we reply quickly.