What Is Worry-Free Shipping Protection?

Worry-Free Shipping Protection is optional coverage you can add to your order at checkout. It protects your purchase against loss, damage, or theft during transit. If something goes wrong with your delivery, you can file a claim and get a replacement or refund quickly, with no stress.

How to File a Claim

Filing a claim is simple. Just follow these steps:

  1. Find your order. Visit our order tracking page using the link below. Enter your order details to locate your shipment.

    Track My Order & File a Claim

  2. Locate the claim option. Once your order is found, you will see the option to file a claim directly from the tracking page.
  3. Submit your claim. Fill in the details about your issue (lost, damaged, or stolen) and submit. If your item arrived damaged, attach photos of the package and product.
  4. We'll take care of the rest. Claims are typically reviewed and resolved within 3 to 5 business days.

What Is Covered?

  • Lost packages confirmed by the carrier
  • Items damaged on arrival
  • Stolen packages (with carrier or police confirmation)

What Is Not Covered?

  • Orders where Worry-Free Shipping Protection was not added at checkout
  • Damage that occurs after delivery
  • Incorrect shipping address provided by the customer

Need Help?

If you have any trouble filing your claim or finding your order, contact our support team and we will be happy to assist you.