Privacy Policy

Last Updated: 16.02.2026

This Privacy Policy describes how Digital Crusher LLC, doing business as Joy Love Dolls (“Joy Love Dolls”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from www.joylovedolls.com (the “Site”) or otherwise use our services (collectively, the “Services”).

For purposes of applicable data protection laws, Digital Crusher LLC is the data controller of your personal information.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Age Restriction

The Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

2. What Personal Information We Collect

We collect personal information depending on how you interact with us.

Information You Provide Directly

Name
Billing and shipping address
Email address
Phone number
Payment confirmation details
Account login information
Order history
Customer support communications

Payment information is processed securely by third-party payment providers and is not stored by us.

Automatically Collected Information

We automatically collect certain information using cookies, pixels, and similar technologies, including:

IP address
Device information
Browser type
Pages viewed
Shopping behavior
Referral URLs
Interaction with emails or ads

Information from Third Parties

We may receive information from:

Shopify (ecommerce platform)
Payment processors
Shipping and fulfillment partners
Advertising platforms
Analytics providers

3. How We Use Your Personal Information

We use your personal information to:

A. Provide Products & Services

Process payments
Fulfill orders
Ship products
Manage accounts
Provide customer support

B. Marketing & Advertising

Send promotional emails and SMS (via Klaviyo)
Deliver personalized advertisements
Measure campaign effectiveness
Conduct remarketing campaigns

C. Security & Fraud Prevention

Prevent fraud
Detect suspicious activity
Protect our business and customers

D. Legal Compliance

Comply with legal obligations
Respond to lawful requests

4. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Performance of a contract
Legal obligations
Legitimate interests
Your consent (for marketing, advertising cookies, and affiliate tracking)

You may withdraw consent at any time through our cookie consent tool.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Operate and improve the Site
Remember preferences
Analyze traffic
Track affiliate referrals
Deliver personalized advertising

You may manage cookies via your browser settings or our cookie consent banner.

Blocking cookies may limit some functionality of the Services.

For Shopify cookie information, see:
https://www.shopify.com/legal/cookies

6. Advertising & Affiliate Disclosure

Google Ads & Analytics

We use:

Google Ads
Google Analytics

These services may use cookies, pixels, and similar technologies to:

Deliver personalized advertisements
Measure advertising performance
Analyze website traffic

You may manage ad preferences here:

Klaviyo (Email & SMS Marketing)

We use Klaviyo to send marketing emails and SMS messages. Klaviyo may track email opens, clicks, and purchase activity to personalize marketing communications.

You may unsubscribe at any time using the link in our emails or by contacting us.

Affiliate Marketing

We participate in affiliate marketing programs. This means we may earn commissions when purchases are made through affiliate links.

Affiliate partners may use cookies or similar tracking technologies to track referrals and conversions.

Shopify Advertising Services

If applicable, we may use Shopify advertising services such as Shopify Audiences to personalize advertising.

To restrict Shopify merchants from using your personal information for such services, visit:

https://privacy.shopify.com/en

7. How We Disclose Personal Information

We may disclose your personal information to:

Shopify
Payment processors
Shipping carriers
IT and hosting providers
Klaviyo
Google
Advertising and marketing partners
Affiliate tracking partners

We do not sell your personal information for monetary compensation. However, certain advertising-related data sharing may be considered “sharing” under applicable privacy laws.

We may also disclose information:

To comply with legal obligations
In connection with business transfers
To protect our legal rights

8. International Transfers

Your personal information may be transferred to and processed in the United States and other countries.

Where required, we rely on:

Standard Contractual Clauses (SCCs)
Other legally recognized transfer mechanisms

9. Data Retention

We retain personal information as long as necessary to:

Provide Services
Comply with legal obligations
Resolve disputes
Enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

Access your data
Correct inaccurate data
Delete your data
Restrict processing
Object to processing
Withdraw consent
Data portability

To exercise your rights, contact us at:

📧 support@joylovedolls.com
📞 1-213-523-3978

We may verify your identity before processing requests.

We will not discriminate against you for exercising your rights.

11. Children’s Data

We do not knowingly collect personal information from individuals under 18.

If you believe a minor has provided us with personal information, contact us for deletion.

12. Security

We implement reasonable security measures to protect personal information. However, no method of transmission over the Internet is completely secure.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Information

Digital Crusher LLC
1201 N. Orange Street, Suite 7466
Wilmington, DE 19801
United States
EIN: 38-4125660