Returns & Refund Policy
Returns & Refunds
At Joy Love Dolls, we want our return and order policies to be clear before you purchase.
Return eligibility depends on the product type. Unused toys and accessories may be eligible for return within 30 days of delivery. Custom-made sex dolls are generally non-refundable once production has begun.
Returns at a Glance
| Product Type | Return / Cancellation Policy |
|---|---|
| Unused Toys & Accessories | May be returned within 30 days of delivery if unused, unopened where applicable, and in original condition and packaging |
| Custom-Made Sex Dolls | Generally non-refundable once production has begun |
| Ready to Ship / In Stock Sex Dolls | Not covered by the standard 30-day return policy unless specifically approved |
| Damaged / Faulty Products | Contact us immediately so we can review the issue and determine the appropriate solution |
All return requests must be approved by Joy Love Dolls before anything is sent back.
Toys & Accessories
Unused toys and accessories may be eligible for return within 30 days of delivery.
To qualify, the product must be:
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unused
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in its original condition
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in the original packaging
-
eligible for return under the applicable product and hygiene rules
Contact support@joylovedolls.com before returning any item.
Do not send products back without return authorization.
Custom Sex Dolls
Customized sex dolls are made specifically for your order and are therefore generally non-refundable once production has begun.
Cancellation
You may request cancellation within 24 hours of placing your order.
Email:
Include:
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your order number
-
full name
-
email address used for the order
A 20% cancellation fee may apply, meaning an approved cancellation may receive an 80% refund.
After the first 24 hours, cancellation is generally no longer possible because production may already have started.
Changes to Your Custom Order
If you need to change your customization, contact us as soon as possible.
Changes may be requested within the first 12 hours after ordering.
A $79 modification fee may apply.
After production begins, modifications may no longer be possible.
Email:
with your order number and requested changes.
Factory Photos Before Shipping
For custom doll orders where factory confirmation is available, you may receive photos and/or videos of the completed doll before shipment.
This gives you an opportunity to review the finished product before it leaves the factory.
If changes are still possible at that stage, our support team will let you know.
Once the doll has been approved and shipped, standard returns are generally not accepted.
Availability of factory photos and modification options may vary by manufacturer and product.
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty or different from what was ordered:
Do not use the product.
Contact us within 24 hours of delivery at:
Include:
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your order number
-
a clear description of the issue
-
clear photos showing the problem
Our team will review the case.
Depending on the issue and approval, the resolution may include:
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replacement parts
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repair or replacement
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another appropriate resolution
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refund where applicable
Do not discard the product, packaging or damaged parts until the claim has been reviewed.
Missing Items
Some orders are shipped in more than one package.
For example:
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a doll and accessories may ship separately
-
items may leave from different warehouses
-
packages may arrive on different days
Always check all tracking numbers connected to your order.
If an item still appears to be missing, contact:
and include your order number.
Shipping Damage, Loss & Theft Protection
Optional Worry-Free Delivery protection may be available at checkout through Seel in partnership with Parcel Panel.
Depending on eligibility and the selected coverage, it may provide protection for:
| Issue | Example Coverage |
|---|---|
| Package Loss | Up to the full eligible order value |
| Shipping Damage | Up to the full eligible order value |
| Delivery Delay | Delay compensation may be available |
| Theft After Delivery | Eligible theft claims may be covered |
Current provider timelines include:
Loss:
Domestic packages may be eligible if not delivered within 30 days of fulfillment. International packages may be eligible after 60 days.
Arrival Delay:
Eligible domestic shipments may qualify after 10 days and international shipments after 30 days.
Theft:
Eligible claims may be submitted within 7 days of the carrier marking the package as delivered.
Actual eligibility, claim limits and reimbursement are determined by the shipping protection provider.
Claims are handled through the Seel Resolution Center.
Worry-Free Delivery is an optional shipping protection service and should not be purchased separately from the checkout protection option.
Where Worry-Free Delivery Is Available
The protection service is currently available in supported destinations including:
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United States
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Canada
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Germany
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France
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Netherlands
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United Kingdom
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Ireland
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Spain
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Portugal
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Italy
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Belgium
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Austria
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Australia
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New Zealand
Availability may change and should be confirmed at checkout.
Important
Please contact us before:
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returning a product
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cancelling an order
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requesting an order change
-
sending damaged products back
Returns or refunds are not automatically approved simply by sending an item back.
For help, email: