We're Here To Help
Questions before you order, help with an existing order, or anything in between - email, call, or send the form and our support team will reply.
- Real people, 7 days a week
- Authorized seller since 2017
- 100% discreet & confidential
Send Us A Message
Tell us what you need and we'll get back to you by email.
Quick Answers
The questions we get most often - before you order and after.
How long does delivery take?
Made-to-order dolls take about 3 weeks in production plus 7-14 days shipping. EU and US stock dolls ship in 5-7 business days. See Shipping Policy.
Is the packaging discreet?
Yes. Every order ships in plain cardboard with no branding or product description on the outside.
How can I track my order?
You'll get a confirmation email, then a shipping email with tracking. You can also use Track My Order.
Which payment methods do you accept?
Visa, Mastercard, Amex, Discover, PayPal, Klarna, Shop Pay, Afterpay, Apple Pay, Google Pay and gift cards. Details on Payment Methods.
Can I cancel or change my order?
Custom dolls are made to order, so a 20% cancellation fee applies once production starts. Contact us as early as possible. See Returns & Refund Policy.
What if my doll arrives damaged?
Send us photos right away. The factory reviews them and we arrange a replacement part, repair or other solution. You can also file a shipping claim.
Do I get factory photos before shipping?
Yes for custom-made dolls: we send factory photos for your approval before the doll ships. EU/US stock dolls ship as-is from stock.
Which countries do you ship to?
USA, Canada, UK, all EU countries, Norway, Switzerland, Iceland, Monaco, Australia, New Zealand, South Africa and Turkey. See Shipping Policy.
A Support Experience You Can Trust
Not sure which doll, material or options are right for you? Ask before you buy - that's what we're here for.
Authorized seller since 2017
Genuine dolls direct from the brands' factories.
Real support team
Email and phone support 7 days a week.
Discreet & confidential
Plain packaging, neutral billing descriptor.
Secure checkout
Shopify-secured payments, Klarna & PayPal.