🚚 Worry-Free Insured Package Delivery (Optional):

Get full refund protection against shipping delays, loss, damage, and theft.

  • Loss: Claim the full value of your purchase if your domestic package isn't delivered within 30 days of fulfillment (60 days for international packages).
  • Arrival delay: Claim $5 if your domestic package isn't delivered within 10 days (30 days for international packages).
  • Damage: Claim up to the full value of your purchase if your package is damaged in transit.
  • Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier's "delivered" update.

Worry-Free Delivery also includes carbon offsets for emissions in the recipient's destination country.
For easy resolution, visit Seel Resolution Center if any of the above occurs.

Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately.

We highly recommend keeping Worry-Free Protection added to your order for stress-free delivery.

Works in these locations: United States, Canada, Germany, France, Netherlands, United Kingdom, Ireland, Spain, Portugal, Italy, Belgium, Austria, Australia, and New Zealand.

How to File a Claim

If your order was lost, delayed, damaged, or stolen and you purchased Worry-Free Protection, follow these steps:

  1. Find your order. Use our tracking page to locate your shipment.

    Track My Order & File a Claim

  2. Locate the claim option. Once your order is found on the tracking page, you will see the option to file a claim directly from there.
  3. Submit your claim. Describe the issue (lost, delayed, damaged, or stolen) and attach photos if your item arrived damaged.
  4. We handle the rest. Claims are typically reviewed and resolved within 3 to 5 business days.

Frequently Asked Questions

What if I did not add Worry-Free Protection at checkout?
Unfortunately, we are unable to process a claim for orders that did not include shipping protection at checkout. This is why we strongly recommend adding it for every order, especially for high-value items.

How long do I have to file a claim?
Claims must be submitted within 30 days of the estimated delivery date for domestic orders, and within 60 days for international orders.

What happens after I file a claim?
Our team will review your submission and follow up within 3 to 5 business days with a resolution, which may include a replacement or refund depending on the situation.

Is Worry-Free Protection available for my country?
Coverage is available for orders shipping to: United States, Canada, Germany, France, Netherlands, United Kingdom, Ireland, Spain, Portugal, Italy, Belgium, Austria, Australia, and New Zealand.

Need Help?

If you have any trouble filing your claim or locating your order, please contact our support team and we will be happy to assist you.