We want you to shop with complete confidence at Joy Love Dolls™. That’s why we offer a 30-day money-back guarantee / 30 day return guarantee on all unused items(exc. customized sex dolls). If you’re not satisfied with your purchase, you may return it within 30 days of delivery for a refund, provided the product is unused, in its original condition, and in the original packaging.

--------------

🚚 Worry-Free Insured Package Delivery (Optional at checkout):

Get full refund protection against shipping delays, loss, damage, and theft.

• Loss: Claim the full value of your purchase if your domestic package isn’t delivered within 30 days of fulfillment (60 days for international packages).
• Arrival delay: Claim $5 if your domestic package isn’t delivered within 10 days (30 days for international packages).
• Damage: Claim up to the full value of your purchase if your package is damaged in transit.
• Theft (Porch piracy): Claim the full value of your purchase if your package is stolen within 7 days of the carrier’s “delivered” update.

Worry-Free Delivery also includes carbon offsets for emissions in the recipient’s destination country.
For easy resolution, visit Seel Resolution Center if any of the above occurs.

Note: Worry-Free Delivery is a shipping protection service offered by Seel, in partnership with Parcel Panel, and shouldn't be purchased separately.

We highly recommend keeping Worry free Shipping Protection added to your order for stress-free delivery.

Works in these locations: United States, Canada, Germany, France, Netherlands, United Kingdom, Ireland, Spain, Portugal, Italy, Belgium, Austria, Australia, and New Zealand.

--------------

✅ Return Terms:

• Product (sex toys) must be unused and in original condition
• Sex Dolls are non-refundable unless approved for refunding (Exceptions may occur if faulty or damages etc.)
• Returns are only accepted after delivery, not during production
• We will provide you with photos of your sex doll before shipping for your approval. At this stage, you can still edit your doll. After it's sent we don't accept returns.
  

Toys & Accessories

• Most toy orders ship the same day
• Once confirmed, cancellations are not possible

Sex Dolls (Customized Orders)

• You may cancel within 24 hours of placing your order
• Email: support@joylovedolls.com with:
  

1. Order number
2. Full name
3. Email address

• A 20% cancellation fee may apply (you receive an 80% refund)
• After 24 hours, orders cannot be cancelled as production has already begun.
  
  

• You can request changes within the first 12 hours after ordering
• A $79.00 modification fee may apply
• Email: support@joylovedolls.com
• After 12 hours, modifications are not possible as manufacturing begins

Many products ship in separate packages for safety and size reasons. For example:

• A sex doll and accessories may ship separately
• Items may arrive at different times if coming from different warehouses.

If picking up from a postal office, please bring both tracking numbers.

Questions? Contact customer service at support@joylovedolls.com

At Joy Love Dolls, we perform rigorous quality checks and photo documentation before every shipment.

If your order arrives with damage or discrepancies:

1. Do not use the product – used items cannot be reviewed or returned
2. Report within 24 hours of receiving the item
3. Email support@joylovedolls.com with:
   

• Your order number
• Clear photos of the issue
  

Our team will investigate and, if approved, send replacement parts or resolve the issue promptly.