Returns
Since our products are custom made and intimate, unfortunately, we cannot offer returns. If there is something that makes your product not to be exactly what you ordered we will either fix it, replace it, or refund it. That is according to our "Get What You Buy Guarantee". Our number one priority is to serve our customers with high-quality products exactly as they ordered the products to be.

Once an item has been received, it cannot be returned. We can only offer you replacements at no additional costs if it falls under the following criteria:

  • Items are faulty – damaged, broken or soiled upon arrival
  • The wrong item (size, color, style) is sent
  • Parcels are lost in transit

Canceling the order

Once the manufacturing process begins your order cannot be canceled.


To be eligible for a replace or refund, your item must be clearly damaged, build or delivered wrong. In that case please contact our support@joylovedoll.com as soon as you get your product and inspect it thoroughly.

To complete your replace or refund, we require a receipt or order number to proof of purchase.

Refund or Replace is not applicable if Joy Love Dolls have not been informed within 14 days of the time of receiving it.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your claim is received and inspected, we will send you an email to notify you that we have received your mail and will get back to you as soon as possible. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, again as soon as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@joylovedolls.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@joylovedolls.com and send photos and claim of your item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach your address may vary.

In any case that something is not right with your product please contact our support@joylovedoll.com and we will try to resolve problems as soon as possible.


Returns
Since our products are custom made and intimate, unfortunately, we cannot offer returns. If there is something that makes your product not to be exactly what you ordered we will either fix it, replace it, or refund it. That is according to our "Get What You Buy Guarantee". Our number one priority is to serve our customers with high-quality products exactly as they ordered the products to be.

Once an item has been received, it cannot be returned. We can only offer you replacements at no additional costs if it falls under the following criteria:

  • Items are faulty – damaged, broken or soiled upon arrival
  • The wrong item (size, color, style) is sent
  • Parcels are lost in transit

Canceling the order

Once the manufacturing process begins your order cannot be canceled.


To be eligible for a replace or refund, your item must be clearly damaged, build or delivered wrong. In that case please contact our support@joylovedoll.com as soon as you get your product and inspect it thoroughly.

To complete your replace or refund, we require a receipt or order number to proof of purchase.

Refund or Replace is not applicable if Joy Love Dolls have not been informed within 14 days of the time of receiving it.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your claim is received and inspected, we will send you an email to notify you that we have received your mail and will get back to you as soon as possible. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, again as soon as possible.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@joylovedolls.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@joylovedolls.com and send photos and claim of your item.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Depending on where you live, the time it may take for your exchanged product to reach your address may vary.

In any case that something is not right with your product please contact our support@joylovedoll.com and we will try to resolve problems as soon as possible.