Since our products are custom made and intimate, unfortunately, we cannot offer returns. If there is something that makes your product clearly faulty or broken we will either fix it, replace it, or rare refund it, through manufacturers. That is according to our "Get What You Buy Guarantee". Our number one priority is to serve our customers with high-quality products and pleasurable experiences.
Once an item has been received, it cannot be returned. We can only offer you replacements at no additional costs if it falls under the following criteria:
- Items are faulty – damaged, broken or soiled upon arrival
- Compensation if the item is wrong (size, color, style)
- Parcels are lost in transit
Canceling the order
Once the manufacturing process begins your order cannot be canceled.
To be eligible for a replace or refund, your item must be clearly damaged, build or delivered wrong. In that case please contact our firstname.lastname@example.org as soon as you get your product and inspect it thoroughly.
To complete, replace, we require a receipt or order number to proof of purchase.
Refund or Replace is not applicable if Joy Love Dolls have not been informed within 14 days of the time of receiving it and the product is not used.
Please do not send your purchase back to the manufacturer. We will handle each case individually.
Refunds (if applicable)
Once your claim is received and inspected, we will send you an email to notify you that we have received your mail and will get back to you as soon as possible. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, again as soon as possible.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send photos and claim of your item.
Depending on where you live, the time it may take for your exchanged product to reach your address may vary.
In any case that something is not right with your product please contact our email@example.com and we will try to resolve problems as soon as possible.